Returns Policy

Returns Policy main image Returns Policy image

Thank you for shopping at Sports on the Run. If you are not entirely satisfied with your purchase, we’re here to help.

We exchange but do not refund
We can exchange your returned purchase with another item of equal or greater value. We do not refund.

Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it and contain all tags. Your item needs to have the receipt or proof of purchase.

Sale items 

Sale items can be exchanged, sale items must be returned in 7 calendar days of purchasing.

Refunds
We do not provide refunds for purchased products. You can exchange your purchased product for another product of equal or greater value. 

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major promblem. This is when the item:​

  • has a promblem that would have stopped someone from buying the item if they had known about it
  • is significantly different from the sample or description
  • doesn't do what we said it would, or what you asked for and can't be easily fixed. 

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a resonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. 

Please keep your proof of purcahse - e.g. your recepit 

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How To Return Your Item
To return an item to us, please mail it to the following address or bring it into our store:

Shop 47, Winston Hills Mall, 180-190 Caroline Chisolm Drive, Winston Hills, 2153, NSW, Australia. 

You can also contact us if you have any questions.